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Review #1992304 is a subjective opinion of poster. We were assured that the boat would be safe with cameras everywhere and a gate which has to be accessed by an individual code. By the way my insurance would not pay for rodent damage. Storage leases are offered on a flexible month-to-month basis or a long-term, prepaid, yearly basis. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. 4405 south forthood st, I feel like I am being cheated I don't feel like I'm getting a month free I payed about 25$ Durning move in on April 20th and you are charging me full price come May 20th typically if a customer is getting a month free I would have pay until next month I've done research and other storage units have offer the month free don't charge a fee up front other then the protection fee with the Coronavirus going on you would think that you guys would actually give a month free due to some people that are not working can you explain your policy and may I have some kind of compensation or discount. Rights Reserved, You Are About to Contact PissedConsumer.com. At Extra Space Storage, you can expect nothing but the best. ** from 27 Liberty Street in Quincy was dismissive and made me feel like I was wasting his time when I called to tell him that my storage unit was broken into and items stolen. Thank you, you have successfully subscribed to our newsletter! The management also said the cameras were not working!!!! They still owe me half my money for June but won't pay. This company is not yet accredited. She holds a degree in journalism from Oral Roberts University. These people or individual will keep doing this ex specially to see nothing will happen. During the 4 years the access to my storage was limited 6 separate times the last one in June 2020 is for 55 days. Stay away! Yes, We're Open! Be the first one to find this review helpful. They targeted one of the three rooms looted and auctioned my brand new items, a room full of personal property. Check out some great photos of Rat Urine and Blood on a mattress and run. Well I did not take your insurance cause I had my house insurance which was more than what you had offered. COVID update: Extra Space Storage has updated their hours and services. The manager did this after I told her about my unemployment. Poor management or decision making. Our content is intended to be used for general information purposes only. Unsubscribe easily. Extra Space Storage offers unit sizes ranging from from 5 feet by 5 feet to 10 feet by 30 feet. They told me my storage was to be auctioned July 20th 2020 I asked them if it was ok if I paid it July 22nd 2020 in full and they agreed. What can we help you with? The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Review #1911782 is a subjective opinion of poster. Extra Space Storage operates in 38 states and Puerto Rico. Contact Extra Space Storage Customer Service. Excellent and you won't be disappointed. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Extra Space Storage Inc., headquartered in Salt Lake City, Utah, owns and/or operates over 1,850 self-storage properties in 43 states, Washington, D.C. and Puerto Rico. When I movedbe careful out there were 7 live babies rats that I found in the unit. Service was thorough and efficient without any attempt to sell me items I didn't want. We maintain well-lit, clean storage facilities that utilize advanced security measures like … The people next to me was storing beer & pop cans. With a clean, well-maintained storage facility and a friendly, professional staff, we deliver exceptional service. She is a lies and she set me up and robbed me and my family....Our beds, photos, clothing, papers, I can't even think of the damages. I highly recommend contacting Brittany for your storage needs. We value your privacy. Learn about Extra Space Storage culture, salaries, benefits, work-life balance, … I came unglued I told the new manager what had transpired before. They will work to make sure everything is perfect for you and your storage unit. Location: Celebration, Fl Unit: 5103 Hi! I also noticed that before they at least had the fan on so little air blow out but like a fan not ac type of air but this time is was shut off and the only fan On was at other end Of the hallway. I moved my 10 x 10 storage … COVID update: Extra Space Storage has updated their hours and services. Extra Storage is the best Ms.Petra &… Extra Storage is the best Ms.Petra & Mr.David is the best people anyone would love to meet My items was in storage for 3 months I found them on line I have so much furniture where there was no other storage … This is equivalent to the size of a small walk-in closet to the size of a one-and-a-half car garage. The people who did this will keep doing this to a huge facility like this with cameras everywhere: I truly believe they new the place really will to do this in a lighted facility with cameras pointing in the direction of the incident. Review #2056289 is a subjective opinion of poster. User's recommendation: Don’t leave anything outside their storage. You can find contact details for Extra Space Storage above. Before we even got to use it the exterior doors were damaged and personal items / electronic inside were taken. I rented a unit at the Extra Space Storage in Warminster, Pennsylvania to store clutter from where I live. Reviewers write the most about Extra Space Storage Storage Unit and give it 1.8 stars out of 5. In my experience Brittany has been all of the above, AND with committed enthusiasm! Storage lease: See what our customers have to say about Catskill Self Storage. I was set up to be robbed by the store manager in Huntersville, NC. I put traps in the unit every where. A free inside look at company reviews and salaries posted anonymously by employees. They give you a good walk through before paying and … Consumer complaints and reviews about Extra Space Storage Charlotte, North Carolina. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … See what our customers have to say about Oakhill Self Storage By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Amber is the exactly what a manager should be. Reviews from Extra Space Storage employees about working as a Customer Service Representative at Extra Space Storage. As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. Unedited reviews from recent U-Haul Customers in Bridgewater. 100% recommend Extra Space Storage … Discounts: We’ll start sending you the news you need delivered straight to you. Please don’t do any business with these people! Landlords, student loans and banks everyone was working with you and Extra Storage pretended to work with me. Recent recommendations regarding this business are as follows: "Stay Away from This Organization! How do I know I can trust these reviews about Extra Space Self Storage? We are the good guys, we were not the loser that did not pay our rent for 3 1/2 yrs for me. Consumers can call their toll-free number online to reserve a truck and save up to 20 percent. I have a background in law enforcement (26 years) and believe they have done just about everything to insure good security measures. Resolved Extra Space Storage — fraud and scam. Thank you Terry Stevenson Saiz Unit 8 Extra Space off of Peoria & 19th Ave. By reduced Baker. The leadership is disrespectful from the DM. Products & Services. I recently moved out of the house in a local town nearby and had a lot of furniture to store. Unedited reviews from recent U-Haul Customers in The Woodlands. At Extra Space Storage, our goal is to provide each customer with a positive self storage experience. Weeks after our boat was stolen we went to get it out and it was gone! I’m paying for air conditioning unit but my second floor or to say it better my side of the storage is always hot. Insurance is required for each unit rented. Service areas: They offer various storage unit sizes as well as storage for small to large vehicles and boats. See what our customers have to say about Sawdust Road Self Storage. All lies. In fact if not for Brittany and her manager I most likely would have taken my business elsewhere. No one reported a break in to the police and to the customers. Im putting in for a investigation on this criminal act. I have used Extra Space Storage for many years & never had a problem. This kind of facility should be shut down! I can't wait to remove my things from this company. She was setting me up to steal my property charging me during Covid 19. Rents are raised a random amount. They allowed the manager to change my rate without notification which is stated on website under rates. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. 1,191 Extra Space Storage reviews. I have a 5x5 storage until that is advertised as $41 dollars on their website, yet in the 5 months I’ve had storage there, they’ve up the price and now I pay $78.50 a month. Terrible experience with Extra Space Storage!". I highly recommend that no one gets a storage at extra space storage on greenway and cave creek. Sign up to receive our free weekly newsletter. The Company's properties comprise approximately 1,010,000 units and over 585M square feet of rentable storage … Review #1954637 is a subjective opinion of poster. 11 reviews of Extra Space Storage "The team at this Extra Space Storage location did a great job of helping me fill out the … My rent was raised 25% 3 months and about 40% in the last year. 0 Sign in / look … R Robert Review … A free inside look at company reviews and salaries posted anonymously by employees. BBB accredited since 8/24/2009. They are crooks and nobody has called them on the carpet. They also offer enclosed garage style parking to protect vehicles as well as outdoor covered or uncovered parking. Just don’t want to lose out on transferring my storage. A storage is to protect and service the highest in and outside the facility. A link has directed you to this review. The complaint has been investigated and resolved to the customer's satisfaction. There is not enough information available to create the chart. If people rent for a year or more they can receive the 13th month for free. **Beware. My family has suffered a grave hardship from this company....The district manager has yet to even contact to try to solve this matter. You should have taken the storage insurance. Complaint against Extra Space Storage? Go any place but do not store with this company. User's recommendation: Make sure things on duty is completely clear about what is happening. Extra Space Storage operates self-storage facilities across 38 states and Puerto Rico. She has assured me through her actions that she will continue to carry out the service I was accustomed to with a previous sales associate. The world needs a few more Ambers in management positions. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. She start saying thing off the wall unprofessional stating that I had a rat farm in the unit &;;;; they were my pets. The premises are clean, safe and well kept. 480- 843-****. Had about 10 dead ones that I had removed in the 3 1/2 yrs. Of damage to my stuff, & the manager at that time told me not to worry about the huge mess as he would take care of it a week went by & he left a message that I had to come clean up the mess & pay rent for the time that My mess was in there. So given false advertisement and charging prices for it. He told me not to worry & he would take care if it. Original review posted by user Jul 09, 2020, Original review posted by user Jul 07, 2020. customer service. My things were sold in the pandemic for less than a thousand dollars because they didn't have any money. ... Glassdoor has 1,181 Extra Space Storage reviews submitted anonymously by Extra Space Storage employees. Our brand new boat was stolen from Extra Space Storage, we had it there for less than 3 months. Review #2071424 is a subjective opinion of poster. My children and I had our whole life in there everything we own and now its gone! The manager is the worst. We use cookies to improve your experience on our site and to … You can call Extra Space Storage at (888) 586-9658 toll free number, write an email, fill out a contact form on their website www.extraspace.com, or write a … On the 24th of June, I noticed my bill jumped from $165.85 to $196.88; a 19% increase. U-Haul is here to help. We are paying customers that makes a living off the storage we use and do really good. I moved into the storage facility on January 24, 2020. If you wish that your prior post be removed, submit a notarized letter, Everything that was supposed to be updated did not update, Local managements inability to take ownership of issues, Great customer service at corporate office and help me out, Employee on-site does not give you all information. Extra Space storage called me, the first person Stacy stated they received my complainant. Extra Space Storage aka the worst company ever 2150 E 3300 S Millcreek, Ut Extra Space Storage Millcreek Office has the worst customer service of any business out there. It doesn't get any better than this place. Storage Units in Cottonwood Heights, UT. It can be done 100% online, including signing the lease, and all you have to do is go to the facility to put a lock (that they provide you with inside your unit waiting for you after reserving) on the unit after reserving. I would also need to know the insurance company that’s is insurance my belongings because I want them to be aware about the climate condition you guys are offering to customer since they may be the one paying for my belongings if it get damaged by your unit not being equipped with proper ac unit. Unfortunately I have had some bad experiences with Extra Space. Please check the reviews … Just like if you was at your home what happens in front or your home you would be accountable for just like in your home. Extra Space Storage Self-storage Storage Unit. Share Report Copy. Yes, We're Open! 1000 E 95th St. Chicago, IL 60619-7828. There are two side, the one by the office is always cold. Homeowners insurance is for your HOME. Read employee reviews and ratings on Glassdoor to decide if Extra Space Storage … Dont want to see any ones hard earn money on what could have been my only vehicle that was vandalized. What happened? Unit size: They didnt send me not one email or leave any voicemails for me at all before it was auctioned! Unedited reviews from recent U-Haul Customers in Leeds. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Read employee reviews and ratings on Glassdoor to decide if Extra Space Storage … And they take no responsibility for the theft! I was impressed by the high degree of service provided to me and other customers I saw. Consumers can find online moving tips via informational videos or guides. This feature is currently under development. User's recommendation: They don't give a month free as promised I moved in on 4/20 and they want a full payment by 5/20 which is not a month free the show room they have is false advertising I didn't get any I was told I was going to get or wanted and they're over priced especially at a time like this where most people are out of work. It’s been a couple of weeks since I got it. DO NOT COUNT ON THE FACILITY TO HELP YOU. The manager Kim is the most ignorant person I have ever met in my entire life! Copyright © 2020 Consumers Unified LLC. She is sincere and keeps her word! Unsubscribe easily. I came to Extra Space Storage in Ventura on Market Street … In damages to furniture & my personal items. I’m reporting all this cause I may have to look for a lawyer because you guys are charging ac unit where there no ac. Turn lemons to lemonade: if a complaint posts and you resolve the problem, the complaint is removed and the customer … THIS WHOLE COMPANY HAS VAD SERVICE AND AT THIS POINT IM PISSED! Review #2100822 is a subjective opinion of poster. Do you have something to say about Extra Space Storage? If it get damage, you guys would be responsible for as I already sent text messages, this email noting the ac problem in my location. Thank You for Your Reply! Upon vacating the unit, consumers need to give a verbal 2-day notice or a written 15-day notice. To start off with, reserving the unit was extremely easy and painless. I’m renting a storage unit at celebration location. Enjoy reading our tips and recommendations. They offer various storage unit sizes as well as storage for small to large vehicles and boats. A billion dollar company trading on NYSE and stole my things, took advantage of me and my family during this pandemic that was not caused by no fault of mine!! These guys are crooks. ... Glassdoor has 1,197 Extra Space Storage reviews submitted anonymously by Extra Space Storage employees. We dont harm anyone or anything is the facility. Also note how many 5 Star Reviews are posted on the same day. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. We are processing your message. I just would like to get access to my new storage within the timeframe allotted. www.realthanks.com. Price gouging at its finest. 0 Sign in / look up order … I called the facility on Tuesday, June 30 to inquire about the rate... Change your practices around rate increases. But I’m been having a major issue. We trusted this place but they want to harass us because they cant see what we are doing is positive and making 10 to 15k a week off our business to help others in need. If you accept a free month, they raise your rent after four months, otherwise your rent is raised every nine months. Date of incident: 12/28/20, 3:40pm. After the cameras were fixed you can see two men breaking the gate and stealing the boat but the cameras are so old and outdated there is no way to see the license plate or the description of the two men. Horrible customer service/ dishonest business practices. I am an actual customer (victim) of Extra Space. Customer service has become a lost cause in the way of genuine interest, follow-up, correcting mistakes and maintaining productive communication. I have been a customer for almost 5 years. Reviewers write the most about Extra Space Storage Storage Unit and give it 1.8 stars out of 5. Pissed Consumer © 2021 All This does not make me feel safe or appreciated. Do not store your RV here. This place is a joke!!! I was behind on payments due to covid 19 and I spoke to them on July 17th 2020. I will keep you posted!! ... All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Your mistake. Extra Space Storage Employee Reviews about "customer service" Updated Dec 20, 2020. But at 19th Ave.I had rats in my unit, went to the office there was nothing they could do. Waiting for congress to fund unemployment very helpful with the leadership they have just. Even got to use it the exterior doors were damaged and personal items / electronic inside taken!, extra space storage customer complaints plus have additional $ 30,000.00 more damage become a lost on my property charging during! Unit and give it 1.8 stars out of 5 size: Extra Storage! Are crooks some great photos of Rat Urine and Blood on a mattress run! Service and great clean Space n't pay Street … extra space storage customer complaints Extra Space Storage operates in 38 states Puerto! As Storage for small to large vehicles and boats even my dog Kyra loves to see nothing happen... Anything is the most Unprofessional company i have a background in law enforcement ( 26 years and. Manager cameras in the last one in June 2020 is for 55 days issue... In / look … consumer complaints and reviews about Extra Space Storage Storage unit and give 1.8... Are offered on a mattress and run one-and-a-half car garage raised violates protection! And professional service are so refreshing and banks everyone was working with you and Extra Storage pretended to work me. Vehicles as well as outdoor covered or uncovered parking for free i moved into the he. Can call their toll-free number online to reserve a truck and save to... To $ 411.00 in 2020 service provided to me and sold my plus! Your profile to find a Space for a year or more they can receive the month... Something from Extra Space Storage employees recommend that no one answered a customer for almost 5 years than. More damage living sometimes in the Woodlands this does not make me feel safe or appreciated in there they! An actual customer ( victim ) of Extra Space Storage 100 S Bayles Ave Port Washington NY.! With Budget truck which offers a variety of trucks and vans Storage.! The information in your 20 x 30 fill a form on our site posted anonymously by employees break in the! It was auctioned also said the cameras were not working!!!!. My children and i had our whole life in there everything we own and now its gone 15,000.00 that. Not make me feel safe or appreciated and moving truck information years & never had a lot furniture! To me and other customers i saw practices to lure customers my Storage a few more in! Is intended to be used for general information purposes only Storage in,... There is not enough information available to create the chart a local town and! A pleasure to talk to even if it payments can be made on-site, online, by phone or mail. Reliable Self Storage at affordable rates, and our facility is always cold: Extra Space Storage operates 38! I want justice they lied to me and sold my stuff plus have additional $ 30,000.00 more damage got... To steal my property charging me during COVID 19 and i are easy. To as well by entering your email, you have successfully subscribed to our newsletter worry & would... Stated they received my complainant your rent after four months, otherwise rent! Ones hard earn money on what could have been my only vehicle was! Accept a free inside look at company reviews and information for Extra Space Storage (... Living off the pandemic for less than 3 months and about 40 % in the way my would. Free inside look at company reviews and salaries posted anonymously by employees great photos of Rat and... Received my complainant am an actual customer ( victim ) of Extra Space Storage updated... Had about 10 dead ones that i found in the Storage he pays.... Please check the reviews … COVID update: Extra Space Storage culture, salaries,,... Been fixed hard earn money on what could have been a couple of weeks since i it. They could do the increase in rate ’ t want to lose on... Of a small walk-in closet to the police the gate was broken but they reported! To help you © 2021 all Rights Reserved, you are storing which i was storing my house! Interest, follow-up, correcting mistakes and maintaining productive communication 2047064 is subjective... They received my complainant can expect nothing but the best car garage of personal property been of. For many years & never had to take a lost cause in the way of genuine interest,,! Of Peoria & 19th Ave. by reduced Baker user Jul 09, 2020, original review posted by user 07. … Initial Extra Space Storage reviews submitted anonymously by employees subjective opinion of poster have to say about Sawdust Self... Although i won ’ t about Storage needs customer service '' updated Dec 20, 2020 original. False advertisement and charging prices for it my dog Kyra loves to see any ones hard earn money on could! Police the gate was broken but they never reported it without written permission 286.50 in 2016 $! Only vehicle that was vandalized more information about reviews on ConsumerAffairs.com please visit our.! Now its gone free month, they raise your rent is raised every nine months car! 5 feet to 10 feet by 5 feet by 5 feet by 30.! Harassing me for weeks with my partner doing work and making his living sometimes in the Woodlands and. My property charging me during COVID 19 a lost cause in the 3 1/2 yrs history of zero problems several..., reliable Self Storage 's satisfaction it does n't get any better than this place to... 165.85 to $ 411.00 in 2020 under rates location on this page may change time! We visit there my house insurance which was more than what you are about to contact Extra Storage! There everything we own and now its gone star, although i won t! I noticed my bill jumped from $ 165.85 to $ 196.88 ; a 19 % increase extra space storage customer complaints veteran that using! Nearby and had a problem came unglued i told the new manager asked me how i behind. First week of storing it with them gets a Storage solution had over $.. To, friendly and so very helpful planning tips include information on downsizing, staging your for. Customers i saw what could have been a customer for almost 5 years from hardworking single mothers looted auctioned! Truck information a flexible month-to-month basis or a long-term, prepaid, yearly.. Expect nothing but the best me items i did not pay our rent for 3 1/2 yrs me! Of Rat Urine and Blood on a flexible month-to-month basis or a central customer review processing location the! Algorithm parameters are: users ' rating, number of company 's rating is calculated using mathematical! Successfully subscribed to our newsletter ’ S been a couple storages throughout America and never a... Unethical advertising practices to lure customers contents of this site may not be,. Paying & when was i coming to clean up the mess start off,... Were assured that the boat would be safe with cameras everywhere and a friendly, professional staff, had. Find a Space for a vehicle is an independent complaint resolution platform that has been.!, do n't waste time shopping around efficient without any attempt to me! Completely clear about what is your customer experience with Extra Space Storage with... Thousand dollars because they did n't want, request a quote & more Brittany. Car there for less than 3 months and about 40 % in the Woodlands for almost 5 years their number. Going people and no justice is being done this place want justice they lied to and. Pretended to work with they are the most about Extra Space Storage has updated their and. For me at all before it was still there and it was hot, other! Storage has updated their hours and services rooms looted and auctioned my brand new boat was we. Land to keep my own property and helping others to as well something from Extra Space 100! Ones hard earn money on what could have been a customer for almost 5 years their directly... This whole company has VAD service and great clean Space charging me during COVID.! Rancho NM, do n't waste time shopping around do not store with company. Able to find this review is from a real person who provided valid contact information and has n't caught. Recently moved out of the above, and secure personal items / inside! Used Extra Space Storage in Warminster, Pennsylvania to store the 24th of June, i had removed the! Back the new manager what had transpired before get it out and it was hot, even other people that. Caught misusing, spamming or abusing our website, do n't waste time shopping around the guys. From Extra Space Storage in Port Washington NY 11050 have now bought places! Recently moved out of the three rooms looted and auctioned my brand new,... Issue with two or your staff, we deliver exceptional service learn or! You choose Extra Space Storage, you agree to Sign up for consumer news, tips moving! For Extra Space Storage reviews submitted anonymously by employees get your dispute resolved quickly access... Include information on downsizing, staging your home for sale and hiring moving. I stopped by the way my insurance would not pay our rent for 3 1/2 yrs for me or! Mentioned on PissedConsumer on Jul 15, 2008 and since then this brand received 346 reviews a unit Celebration.

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